FAQ

Discover the most frequently asked questions we receive at Hawksmoor.

If you did not find the answer to your question here, please contact us.

  • HOW DO I CHECK MY GIFT CARD BALANCE?

    To see the balance on your physical or digital gift card, see here.
    When you use your digital gift card, the amount of your bill will be deducted from the balance. The remaining balance may be applied to future visits. Change will not be given.

  • My gift card is close to expiry, can I extend it?

    In certain cases, we are happy to extend the gift card expiry date by 6 months.  Please contact shop@hawksmoor.ie with your gift card number, and the team will look into this for you.

  • How long does it take for a gift card to arrive?

    Digital gift cards are emailed across immediately after purchase.

  • I’ve entered the recipient email incorrectly on my digital gift card order – what should I do?

    Please contact shop@hawksmoor.ie with your order number, and the correct email address for your digital gift card.  The team can then resend this for you.

  • I haven’t received my confirmation email

    Your confirmation email will have come from shop@hawksmoor.ie, please check your spam or junk folder.

    If you cannot find your email, please contact shop@hawksmoor.ie with your full name so we can resend this.

  • Registered Company Address & VAT number

    Hawksmoor Dublin Limited
    2nd Floor
    Palmerston House
    Denzille Lane
    Dublin
    Dublin 2
    D02 WD37
    Company Registration Number: 716191
    VAT Number: 4043913DH

  • Get in touch

    If you need help with an order, please get in touch on shop@hawksmoor.ie